My first experience with Grubhub was a complete failure. I had placed the order at a local pizza place at 4:00pm. Said it would take between 40-50 minutes. At 5:00, I checked my front door and no pizza to be found. I gave it another 15 minutes and still no pizza. I checked the app and it said pizza was delivered at 4:40. WTH!! No pizza in sight...I even checked my neighbors porches and it wasn't there either. I did the chat with Grubhub and they did give me a refund and of course apologized. At that point, I had to order another pizza and go pick it up because I wasnt about to have a second pizza not delivered again. I had a hungry 8 year old who was getting very irritated! Needless to say I will not be using Grubhub again. Waste of time. Just easier to do the way I've always done...order and then go pick up.