grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,918 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery drivers don't take pics steal the food.”

Helpful Report

Posted 2 days ago

“I ordered an edible arrangement today from edibles in El Paso TX, Angie from Edibles used GrubHub to deliver this arrangement, however the arrangement had to be delivered to a hospital, the hospital’s name was listed, the recepient’s name and hospital room number was listed on the address. The person who delivered this left in the EMERGENCY area!!! Why,this is just laziness! I hope this person gets fired. I hope Edibles stop using GrubHub!”

Helpful Report

Posted 2 days ago

“I guess I have only the option of providing a 1-star minimum…. Ummm…… the experience is a complete waste of time! Waiting 2-hours with concurrent delays, then my order was cancelled. How embarrassing for a company who claims to provide a SERVICE OMG!! Embarrassed for you because I’ll tell 20x more people of my very negative experience verses the 3 I might have told had it been a good experience…… seal the grave. Stop wasting time and your reputation by pulling out of markets you suck at!”

Helpful Report

Posted 4 days ago

“This is not the first time we've had a horrible service by GrubHub. Our newest event was and order today, delivered to a totally unknown house that had no address or order, When we called to complain we never got the order. We called the company where we ordered, but no one has contacted us yet. We lost our money and have no food either!!! Sad!!!”

Helpful Report

Posted 5 days ago

“I was automatically signed up for a monthly membership, with no email confirmation, and no monthly receipt for it. I only found out because of my bank statement 7 months later. They would not refund me past 30 days, even after speaking to the supervisor Eli, the highest point of contact in customer service. I’m left feeling robbed. Don’t use GrubHub! They don’t care about quality, they care about the quantity of money!”

Helpful Report

Posted 1 week ago

“They have literally one job, delivering food. They cannot seem to accomplish this one job without messing up in at least one way, if not multiple ways...”

Helpful Report

Posted 1 week ago

“I ordered two dishes. Chili rellenos and fish tacos. The chili rellenos dish spilled throughout the plastic bag covering everything; sauces, utensils and tacos. I ordered 6 tacos and received only 3. I watched the car go south before heading to me in the north. This order was put in at 8:15am. I will never use Grub Hub or Zappata's again.”

Helpful Report

Posted 2 weeks ago

“Waited an hour then told maybe another hour wait no drivers available went to customer service to get a refund just "well credit u grubhub credit please wait we're trying etc" had to get 2 supervisors to get a refund then after almost 2 hours my husband went himself never again they suck”

Helpful Report

Posted 2 weeks ago

“Food showed up late, ice cold, and in a torn bag exposed to the elements. When I contacted customer service they offered me a credit and said that was the best they could do. Never use this service.”

Helpful Report

Posted 2 weeks ago

“Grubhub’s delivery system feels less like a service and more like a gamble—and lately, it’s one customers keep losing. Orders get picked up promptly enough, which gives you false hope. Then the clock starts ticking… and ticking… and ticking. Somehow, what should be a short trip turns into a 40-minute detour. You’re left staring at a map, watching your driver wander around like they’re on a sightseeing tour instead of delivering food that’s getting colder by the minute. And when it finally arrives? Forget “fresh.” Your meal is lukewarm at best, stone cold at worst. Fries are limp, entrees are soggy, and anything that was supposed to be hot is a disappointment. Even worse, if you dared to order something like a milkshake, you’re basically paying for flavored milk by the time it shows up—completely melted and separated. The most frustrating part is that this isn’t a one-off issue—it’s a pattern. Drivers appear to be stacking orders or taking inefficient routes, and there’s little to no accountability. Meanwhile, Grubhub does nothing meaningful to fix it. Refunds or credits, if you can even get them, feel like a band-aid on a much bigger problem. At the end of the day, what’s the point of paying delivery fees, service fees, and tips if the core service—timely delivery of edible food—can’t be relied on? Grubhub needs to take a hard look at its logistics and driver management, because right now, it’s failing the very people keeping it in business.”

Helpful Report

Posted 3 weeks ago

“Can't ever get it right and think a credit somehow fixes everything. I don't want a credit I want my food. If a credit is your answer I want double my money back. I will NEVER use this service again.”

Helpful Report

Posted 4 weeks ago

“Missing items and the rest tampered with. Couldn't eat any of it once we noticed a big chunk of meat missing out of the sandwich.”

Helpful Report

Posted 4 weeks ago

“But far the worse service I have dealt with. I places an order and they cancelled it because they couldn't edit the new address for delivery. Instead of refunding my money they forced me to get credit. They said it wasn't an option to get my money back. So my family didn't get dinner and they took 57.00 for a cheese pizza.... Wow I'm so disgusted”

Helpful Report

Posted 1 month ago

“I will be using other delivery services moving forward. I requested my order to be delivered at 11:30am. It is now 11:30am and the tracking says it is still being prepared. I tried to cancel the order but because it was being prepared, Grubhub will not allow me to cancel the order. I have never had this issue when using DoorDash and now I regret placing my order with Grubhub. Never again.”

Helpful Report

Posted 1 month ago

“I had the wrong address for my delivery....totally my fault! Chatted with customer service, very quick to help cancel my order and give a credit. Reordered with the correct address and then it took over an hour for the food to get here nice and cold! Won't be using them anymore.”

Helpful Report

Posted 1 month ago

“My recent experience with Grubhub was very disappointing. My order was supposed to arrive in about an hour but ended up taking almost two hours with no apology. When the food finally arrived, I noticed the price on the restaurant receipt was lower than what I was charged in the app. I was overcharged by about $16. Customer service initially denied the issue, and after sending proof multiple times, they only offered a $5 credit. The representative was unhelpful and ended the conversation without properly resolving the problem. It’s not just about the money—it’s about being charged incorrectly and poor customer service. Be careful and always check your receipts.”

Helpful Report

Posted 1 month ago

“Order didnt arrive. No refund was given.”

Helpful Report

Posted 1 month ago

“This really isn’t about the company, more so the specific driver Rosa in the Thornton, CO area. I downloaded grubhub because I’m house sitting in the area for only a couple days and don’t have any groceries, and I’ve ordered twice so far- last night and about an hour ago. Both times Rosa has been my delivery driver, last night the food arrived late which wasn’t a big deal but it was missing several items (which to Grubhubs credit it was very easy to get a refund for so I appreciate that). Today I ordered and the order was marked as delivered, well the photo was of a random fence and there’s no fence even on this street that looks similar, there’s also, not shockingly, no food in the photo it is just of the sidewalk and the fence. Again the process of reordering was very easy with grubhub and I wasn’t charged to reorder which was very nice, but I’ve done delivery myself before, and this just isn’t acceptable especially since it’s been a pattern with this driver. I tipped 30% bc like I said I’ve been in the game before so I try to contribute where I can and I think ms Rosa got to keep that tip, and I’m worried since grubhub covered the reorder my new driver won’t get any tip. My only issues with grubhub itself is first the fact that there was no option to review the driver, the rate and review button wasn’t linked to anything it didn’t work. If it had I wouldn’t be on here, but this needs to come to somebody’s attention and also probably gonna delete the app bro 2 for 2 is enough for me. Second, the help chat makes it seem like your being transferred from the AI to a customer service rep, but that rep is also AI. Not really a problem because I got my issue resolved but just not a great sign when it takes so much work to actually get through to a human.”

Helpful Report

Posted 1 month ago

“I had an order that had an estimated delivery time of 7:41pm. That order time jumped several times until at 8:25 the delivery was just canceled. Stated delivery issues. Iasked for express reorder at that time. Estimated delivery time 9:07pm. I complained when the original order was canceled and the refunded me and gave me $5 grubhub money. With the reorder the estimated delivery moved to 9:57pm. The restaurant is closed by that time. I complain again. I get a refund and grubhub $10. In the mean time i don't get a meal. They have a guarantee if your delivery is late but they grip changing the delivery time. This was my first time using their service and probably my last”

Helpful Report

Posted 1 month ago

“Gosh, I keep giving them chances and this last one took the cake. They even threatened to block my account over their drivers not delivering my food?! How many blurry photos do they need before they hold their drivers accountable? Blaming customers for their bad service is nonsense! Last week I ordered, its said it was on its way, then once it claimed to be delivered it was suddenly shifted to a pick up order. So in less than two weeks they failed me twice then had an automated message on my refund that said it was the last one before I am blocked from ordering like what? This level of victim blame is an abuse of power. I am so tired of corps using dv tactics. Ps I live in apartment unit. A massive one. He straight took an image of a small house as he drove by to pretend he delivered it. But somehow I deserved the threat of not being allowed to order. Dude shouldn’t be allowed to claim hes delivering when hes clearly just stealing.”

Helpful Report

Posted 1 month ago

grubHub is rated 1.1 based on 1,918 reviews