grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,394 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 16th February 2025

Sandra Nolff

grubHub 1 star review on 14th February 2025

Chud

grubHub 2 star review on 24th January 2025

Carol

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn't even bother to pick up my food from the restaurant. Order canceled hours later by GRUBHUB”

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Posted 1 day ago

“I entered my street address, placed my order, then on the confirmation screen I saw it sent my order to a franchise location 30 minutes from my house. There should be a cancel button immediately on the confirmation screen. I went immediately to the help section to cancel and it told me the order was sent and nothing can be done. I only ordered through here because my company gave me a gift card. I always order through Uber Eats if a restaurant doesn't do their own ordering. Uber Eats also allows for order canceling/modification through the app. I would never recommend Grub Hub to anyone, and by the review here it looks like a lot of people feel the same.”

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Posted 2 days ago

“Food often not delivered per instructions or delivered cold”

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Posted 3 days ago

“I called for a food delivery. The initial time given me was approximately 41 minutes. It ended up being about an hour plus change. The driver stopped to make a grocery delivery and then headed to get my food. By the time I got it the hot parts were cold. The cold drink was warm anwatered down from the melted ice. The driver was supposed to call and instead sent a picture of the food on my porch. I will never use grub hub again and actually regret giving the driver a nearly $6 tip for such spectacularly lackluster service.”

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Posted 3 days ago

“Absolutely disgusting customer service. Was promised a $40 credit because my food was 30 minutes late and then representative ended the chat without initiating the credit”

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Posted 5 days ago

“I will never use this app again!!! I kept thinking it was just a 'bad day...but EVERY single time is awful!! The food is always late and cold. Don't waste your money using this service!!”

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Posted 5 days ago

“Horrible customer service. The driver picked up our food and proceeded to drive around for 90 minutes in the car, while stopping and shopping at stores. Food arrived completely cold and we had no way to reheat it. Spent over $60 and didn’t want to eat cold cheese and nachos. Disgusting. Customer service offered us $5 back. Seriously? After all the fees they charge can’t even get your food warm”

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Posted 5 days ago

“If I could rate a Zero I would. We ordered a late Valentines Day dinner from a great local restaurant. The time kept getting updated later and later, and the restaurant reached out to me saying the driver never came. I contacted customer service via chat and they said the order was "auto canceled". I asked who canceled it, and was told the restaurant did, which was not true! My card wasn't charged, but otherwise no concern from customer service at all! Do not use this service if you actually want to get your food!”

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Posted 5 days ago

“We placed an order and forgot to click to use out gift card. (that was our mistake) but we instantly saw our mistake and called both the restaurant and Grubhub. The restaurant was ok with it but Grubhub said to bad, it's to late. It was less than 1 minute after our order! Never ever would I recommend using them!!”

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Posted 5 days ago

“They let their delivery drivers take your food and even if you call and leave a bad review to get your refund they do not refund your money. Thus has happened multiple times and they refuse to.do anything about it. Do not order from these people.”

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Posted 5 days ago

“Couldn’t select from the whole menu and when I submitted my address it cut it off and wasn’t showing my exact address.”

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Posted 6 days ago

“I placed my order, I waited for over an hour for my food, it never arrived. I called customer service and was told a driver picked up the food but they couldn’t reach the driver then the agent canceled my order. It would have been nice if the order was resubmitted by Grubhub”

Helpful Report

Posted 6 days ago

“We ordered sandwiches from Firehouse at 6:50 pm. The sandwiches arrived at 8:34 pm. I didn't even eat mine since it was soaking wet from riding around in the Grubhub delivery car for an hour. Firehouse Subs are only 3.2 miles away.”

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Posted 1 week ago

“My order was to arrive shortly after 9. I received a text stating is was delayed an hour. I called to cancel the order and was refused. Will never use this service again. Yes it is convenient at times but after all the hassle is it really convenient.”

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Posted 1 week ago

“My order was never delivered. You took my money.”

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Posted 1 week ago

“The service was once valuable, but has deteriorated dramatically in recent months. In the last six months alone I have placed 17 orders and only two were without error. Two of those I must attribute to the restaurant and that leaves 13 orders that were improperly handled by the drivers, and subsequent attempts to resolve the issues failed. The only option offered is a refund which may take days to appear, but the customer is left without the order. Customers who suffer a missed delivery are then forced to manually reorder and wait in the queue, silently hoping that this time the delivery will succeed. And the clock keeps ticking. Sometimes it takes up to three hours from the time of the original order until some sort of food arrives at the door. And the help line could resolve the issue right away by just contacting the driver and having him return. So no, I am not happy.”

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Posted 1 week ago

“Do not use them. Use any other platforms but grubhub. Will not refund you if you keep having qrong orders.”

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Posted 1 week ago

“I was in turning point of Blue Bell pa today, Feb 14th. They were short two waitresses and the computer was down They were overwhelmed with customers. But Layla who was working on the counter and was the Barusta did a amazing job!! From Jay Meltzer”

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Posted 1 week ago

“Has anyone noticed they charge twice the price of the food if it was a pickup on top of delivery charges”

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Posted 1 week ago

“If I could give negative stars I would. I placed and order at 11am. Order wont arrive until nearly 1pm. I would have never ordered. They won't let me cancel as my order is "in the works". This is actually the 2nd time this has happened to me. I should have learned my lesson last time. Its now 1215 and driver isn't even to restaurant yet. Will be sticking with door dash from now on.”

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Posted 1 week ago

grubHub is rated 1.1 based on 1,394 reviews