grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,314 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,314 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever!!!!! Half the time Grubhub drivers can't even deliver my order to the right house and the other half of time they can't keep their promises or offer logical solutions to people's problems like actually going through with the grubhub guaranteed promise they have!!! I just had to wait 2 hours for freezing cold pizza, and they refused to cancel my order before a driver was even assigned and then I was told to contact them if my order was late to get my grubhub guaranteed promise and when I did they STILL refused to refund me! This whole company is absolute garbage!!!”

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Posted 4 hours ago

“So today I said, lemme try a different delivery app besides Door dash and i landed at Grub hub. But to my experience, this is the worst delivery app in the world you can ever find. Avoid it!”

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Posted 1 day ago

“I’d give zero stars if that was a possibility. Complete robbery if you order from the wrong store. Won’t give you your money back because the store “started working on the order.” Doesn’t matter if you won’t make it there before they close, they STILL won’t do the justice on giving you your money back. I am on a fixed income, and cannot spend an additional $40+ on dinner tonight for me and my family. When I hung up the second time after hearing again no refund, they called back to again say “sorry… we can’t refund your money back” I replied “Yeah, I heard you the first time. You guys are complete a**holes! Thanks for f**king me over!” Guess we’ll be going to bed with no dinner tonight.”

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Posted 1 day ago

“I won't be ordering from GrubHub anymore, they service is terrible and its hard to contact the customer service. Then they try to give you a $5 credit instead of refunding your money.”

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Posted 1 day ago

“Absolute garbage company not only will the let drivers pick through your order they will refuse to refund it as well sometimes no one will pick the order up and they still keep your money. Someone should starts lawsuit for how much money they scam out of the people that use the app.”

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Posted 1 day ago

“My delivery time kept going up three different times and my food arrived ice cold they wanted to give me a five dollar credit and I told them to shove it”

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Posted 1 day ago

“I have spent so much money on Grubhub and there has been a handful of times that I had missing items. Grubhub always made it right but I guess after some magical number of THEM not getting my order correct I must suffer and I get denied my $4 refund because they didn’t bring my soda with my order. I have video footage of it and they still just say sorry no refund because of this invisible number we the consumers are never told about. What is $4 over how much I spend and losing a customer. It’s simply ridiculous”

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Posted 1 day ago

“I didn't. Even want to give them a one but I ordered a hamburger and it took almost 2 hours to get.”

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Posted 2 days ago

“Terrible experience. For the first time I downloaded the app, ordered the food. The delivery driver called for the code. I gave him. The next thing I see is my food not there. He placed in somewhere else. I called the customer service and they say due to the code, it’s considered successful. No refund, no offer for free re order. All I got was “sorry” but in our end it’s done. Terrible 😡😡😡😡”

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Posted 2 days ago

“Customer service is very disrespectful drivers steal food”

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Posted 3 days ago

“I don’t have words for how bad it is”

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Posted 3 days ago

“2 hour wait, canceled order for $10 credit, would not recommend”

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Posted 3 days ago

“On the app our order kept being delayed. We ordered at 5pm, and the estimated delivery time changed all the way to 7:12pm. We never received a reason for the delay nor were we notified the issue was they didn’t have a driver to deliver. We waited patiently until 6:33 to only get a message saying our order was cancelled due to a delivery issue. We would have gone to pick it up ourselves if we had known! We called the restaurant to see if we could pick up the order and pay for it there since we got a refund. But they said they couldn’t do that. So we made another order, had to wait another 40min just to pick it up! Very frustrating! The grub hub system is ridiculous. You can’t get proper support on the app, and see specific details on your order, can’t leave a review.”

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Posted 3 days ago

“My order was 2 hours late. I wanted it to be canceled as my hot food was sitting and cold for 2 hours. They said "rest assured our drivers carry hot bags to keep your food hot". I asked if they also carried microwaves to reheat my food up so that their hot bags would keep my food hot.”

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Posted 4 days ago

“GrubHub is like ca gov and our senator 100% corrupted when a company is sued 4 times or more that should be enough red flags. The pay is getting as low as $3 to $10 like postmates was when it first started 2024 of December I google searched and AI searched GrubHub pay it actually stated $5.18 an hour”

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Posted 5 days ago

“This company should not be supported. They refuse to give a refund even if they see the error instead they offer credit which means you have to purchase something else from them. The staff is not trained properly and you the customer is forced to deal with the consequences. They should be ashamed of themselves.”

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Posted 5 days ago

“This company should go out of business. We ordered food and it never came. After 2.5 hours the driver was in a location that was an hour away from us? We have tried to get our money back because our order never arrived. They make it impossible to get your money back. 😢 This company should close for good. They run an awful business. We will NEVER order from than again.”

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Posted 5 days ago

“I rarely order from Grubhub or other sites anymore mostly based on cost. I get there is a business to run, but the add-on fees are as ridiculous to customers as they are to the restaurants. Anyway, I opted for delivery today, McDonald's (something I also rarely do) and 1) the food arrived ice cold, and 2) regardless of the instructions 'Ring doorbell, please' in all caps on my account the driver - yet again - opted not to ring my doorbell so I was only alerted to my meal after I received a text. Not the first time this has happened, hence my irritation. Apparently, the drivers either deliberately opt to ignore instructions or they just don't care. Either way, this reinforces my decision not to order from delivery services like this anymore.”

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Posted 5 days ago

“I don’t know about the ordering system, but if you were going to drive for them, it is probably the worst decision you’ll ever make. They took advantage of drivers and they penalize you for not taking their orders and it’s very bad for your mental health. Avoid this.”

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Posted 6 days ago

“I have never received my food. 2 times the same order, never received. They sent me the picture of not my place without packaging of food on it. Ridiculous”

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Posted 6 days ago

grubHub is rated 1.1 based on 1,314 reviews