My first experience with Grubhub was a complete failure. I had placed the order at a local KFC. Only half of the order was delivered, I checked my order and call immediately. I was told that anyone could make mistakes and it was not their responsibility to verify the order was correct. I did the chat with Grubhub and they offered me a refund of the tip only and of course apologized. At that point, I had to order again and go pick it up because I wasn't about to have a second screwup. I was ordering the food for a grieving family that had just lost their son and I was getting very irritated! Needless to say I will not be using Grubhub again. Waste of time. Just easier to do the way I've always done...order and then go pick up.