Not only was our order missing items but the delivery time changed 3 or 4 times & it took 2 hours for us to finally get our food.Then the driver put our food on our porch & didn't even contact me to tell it was there so our food was in the cold for atleast 10 min. just sitting there while we waited.I didn't even find out our food was delivered until I messaged the driver to see how much longer it would be and her comment was it had already been delivered. With all that, I contacted grubhub through their chat line & after the 2nd customer service rep disconnected from me w/o any resolution & w/o me having time to reply, they would send me a final comment that since they hadn't heard back quick enough,they ended the chat with no resolution.I didn't even have one full minute to reply to the 1st rep after telling them what happened & them giving a bogus resolution of 10% off my NEXT visit and 30 days to use the code. After I said it wasn't acceptable with all that transpired, they so kindly (NOT) went to 20%. Still wasn't good enough for what happened. Next thing I know they disconnected me again. Same thing with the 2nd rep who never even gave a resolution before ending the chat unresolved. I finally got to a 3rd rep who reluctantly refunded my money. I failed to state that everytime they disconnected the chat, I was put back in a que to wait for another rep to reply. The 3rd rep offered the 20% off but after I retold everything that happened including what the 2 reps before him did, he gave me a full refund. I intend on going to corporate as well with this. These actions of the driver and reps is completely and utterly ridiculous and unacceptable. If you have a choice, use Doordash. I never had an issue like this with them & if you do have an issue, they are quick to resolve it & make the customer happy. Friends, we can only go by reviews of each other to get the real truth. This is my real truth. Stay away from Grubhub. Their service and reps suck! NEVER AGAIN!!!