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Anonymous
I placed my order and immediately realized my work address was the default. My bad,, but then there is no way to cancel the order or change the delivery address. The help section said to contact customer care but the link to the number took me to a recording saying this Grubhub number is an unmentioned number, so that was no help. I tried to call the restaurant to see if they could cancel my order but I was on hold for 12 mins, all the while receiving texts from grubhub that my order is being prepared and the driver is in route to the restaurant. I realize I made a mistake but this company doesn't make it easy to correct it. I ended up texting the driver and offering more $ for him to come to my home which is 13 miles from my work address. Not user friendly, No helpful customer service. Use postmates or Uber eats. Grubhub has been problematic for me every time, one way or another.
3 years ago
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grubHub has a 1.1 average rating from 1,342 reviews

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