Grubhub is horrible. 99% of what we order the driver fails to pick up the whole order. Or it arrives smashed up. We have had to call so many times and gotten refunded part of the check if not all our monies returned.
The worst part is tonight we placed an order it was confirmed, but 45 min later when the order was due we get this text and someone from GH calling saying the restaurant had closed. After getting apologize up one side we decided to order from another restaurant. 30 min later we get a text saying that restaurant was closed too. They didnt bother calling. We called got canned "Im so sorry to hear that" apology and an offer credited for a whole 10 dollars. Inconvenience .
What makes me angry that Grubhubs lack of customer service I feel is costing the restaurant owners. Grubhub blames the restaurant if anything is wrong.
Tonight we ordered McDonalds according to Grub hubs text 45 min into the wait they notified us that Mc Donald didnt let them they were closed early? At 7pm? McDonalds?
Second time we tried it was Burger King, and they closed early too? Grubhub refuses to take blame.
Its never Grubhubs fault, and wasnt the first time theyve fubared.
Our concerns were immediately blamed on the restaurant. Grubhubs job is to make sure their website is promptly updated with closure times or have a cut off time to take orders. And you sure as heck dont wait 45min in to let your Restaurants customer know there is an issue. Im sure they knew asap when they tried to relay to restauant and it rejected due to closure. So why didnt they call asap?
Restaurants are struggling as is, they dont need "services" like Grubhub driving away one of the few things keeping them going. Delivery. Im liking the Dominos promotion of giving out other restaurants coupons to help hospitality industry recover. Its a mature way of handling a industry wide crises.
DO NOT USE GRUB HUB. Pool resources and help each other.
3 years ago
grubHub has a
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