Take yhis as your sogn to never order using Grubhub. I've been a loyal customer to grubhub for almost a year and I continously had issues with my orders. At times, part of the order was missing, items were prepared wrong (for example I ordered a salad and they gave me a wrap/sandwich) or in this case, my entire order just never showed up. I contacted them and they do process my refund even with some resistance. However, tonight, I got the usual text that my order was outside and when I go outside there's nothing. I contact customer service and they tell me I can't be refunded because I have too many refunds on my account. I try calling the driver, no answer. I call Grubhub to see if they would offer any solution if I can't get a refund. They insist no, I explain that none of this is my fault for the things that have been wrong with any of the orders I've placed. Its between the restart and the driver. At this point I'm literally walking around my apartment complex to see if my order was placed at the wrong door and bottom line, they ABSOLUTELY REFUSE to refund me my money. I am so very disappointed and I can't even believe that's allowed. They never asked for proof which I would gladly have given each time because I've never lied about the orders being wrong. They never attempted to contact the drivers as some agents have done in the past to confirm if there was any issue with delivery. My advice? DO NOT use this delivery service. My advice to restaurants? Don't use grubhub for your delivery drivers either. Because if the restaurant is not to blame, this delivery is just gonna drag your name in the mud.