I actually despise Grubhub. I only use this platform over others because it carries restaurants the others do not. The company itself is just terrible- I understand many variables go into a third-party delivery service, but there are so many issues in the execution and resolution of mistakes made. One of the most awful things is getting your food delivered and noticing something isn't right, for instance, my order delivered today was from a Thai restaurant and I requested no shrimp and to sub tofu since I am allergic to shrimp. The order came with the requested tofu, but also came with shrimp. It was packaged in the same box. I was unable to eat it, even though it looked tasty. I dread contacting customer service, because it's never prompt or pleasant. I explained what happened to the customer service rep who came back in an accusatory tone and chiding me because I've had an "unusually large amount of concessions and/refunds." Listen, I'm not one to complain about minor issues. But if my food arrives and I'm unable to eat a $16 dish because I'll go into anaphylaxis, I'm going to say something about it. Because that isn't fair to pay for something you cannot eat. If I order a chicken sandwich and end up with a bacon cheeseburger... I'm going to say something about it. Because my order was not correct. If the status tells me my order was delivered and the dasher did not take a photo, and I discover it's no where near my home or at either of my neighbor's houses, I'm going to say something about it. I am fully aware that a company needs to profit. Instead of coming at your paying customers sideways, perhaps you can focus more on how to improve your processes and get ahead of your competitors. You're failing miserably.