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Anonymous
Actually I would give zero stars if it was possibly. Yesterday the Grubhub driver brought me a meal that was ordered by someone through Uber Eats. Grubhub’s customer service was horrible. All the girl would offers was some certificates that I could use on another order or I could file an appeal to get a refund. She said her computer wouldn’t allow her to give a refund. I asked her to contact the restaurant and reorder my food. She replied her computer wouldn’t let her. I asked for a supervisor and she stated that she was. I asked for someone higher up and of course she said she wasn’t allowed to transfer. Instead I got a bunch of certificates for the amount I spent so I could reorder my family’s meal. They have to be used in 30 days and to top it off the fine print says that I can only use one per order. So I’m stuck trying to make multiple orders or lose my money. I’m being penalized for their driver’s error. This is a very poor excuse for customer service.
1 year ago
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grubHub has a 1.1 average rating from 1,340 reviews

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Alice, Customer Support

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