They allow drivers to take another order even when the one they’re on is going to take 20-30 minutes. I end up waiting well over an hour for delivery. I even order from restaurants less than 5 miles away to eliminate that issue but it’s the same. Then when you chat with customer service they tell you what time it’s coming and apologize for the frustration. When asked about their practice with allowing drivers to tie up orders . . crickets. They say the order will be there on time. It’s 5 minutes from time and it hasn’t even been picked up! They say if it doesn’t make it on time to reach out again. They don’t tell you they won’t answer the next time. DoorDash is the best customer service. They have control over their process and they really do care if you’re unhappy. Grubhub was a free trial. You would think they’d work extra hard to keep your business. Nope. I’m out.