I used GrubHub for the first time and ordered a pizza. I live in a cottage behind a main house. I put in the delivery notes to NOT deliver to the front house, but to deliver to the cottage in the back. There is no delivery tracker to know when you will get your stuff, it just says "30 to 50 minutes". At 50 minutes of not hearing a knock at the door or receiving a text, I checked the front door and saw that it was delivered but it was cold, so who knows when during that time it was actually delivered. I talked to my landlord this morning and she said the delivery driver ARGUED with her for 5 minutes saying that this is the address. It is CLEARLY stated to deliver to the back. I would like my tip back because dude who can't/won't read obviously should not be delivering food and doesn't deserve a tip. I won't be ordering anything from GrubHub ever again, and I can see why the reviews about them are so poor.