Let me start off by saying I have been ordering from GrubHub for years. I'm done with them now. I ordered two items on GrubHub. Only one was delivered. The delivery driver could not really speak English (not the problem here) so I was trying to explain that he had not delivered my full order. As we are in this conversation, a GrubHub customer representative calls me to say that part of my order is not being delivered and that they will be refunding the price of the first item. When I get back to my place to call customer service back, they say that they tried to call me to explain the situation and that they're sorry for the inconvenience. I told them that the refund of the item isn't really solving the issue here. I would have either canceled my order or I would've substituted for an item that was available if I had known, but they called me as my order (or half of it) was being delivered, which is too late. Their excuse for not refunding me more is that they tried to call me and I did not answer. When asked if I could be refunded the service fees (since they did not adequately perform the service), they said they couldn't refund me any of the service fees because those go to the restaurant. Then they had the nerve to ask if this was satisfactory. Rather than refund me more money, they gave me a credit which I said I would not use because I am not going to be using this app anymore.