This was my first time using GrubHub and I am BEYOND disappointed!!! I placed my order for the only 6 muffins left from this place that is 2 miles from my house, yes I was feeling lazy, and now I'm paying for it. I placed my order at 11:09am, my estimated delivery window was 11:36-11:51AM. The driver Sebastiana got to the place I ordered from and sat in the parking lot for about 25-30 mins. She then left and came to the intersection that is 1.4 miles from my house and instead of coming down towards my house she went straight and then ended up over near a Shaw's/Walmart plaza, where she stayed for about another 25-30 mins, (at this point I had tried texting her twice) then left there and went to this crappy part of a crappy city, and after her being there for over an hour I called customer service, who was as helpful as they could be, they offered a full refund but I said I'd wait a little longer, at this point it was 130pm. Customer service tried reaching out to the driver, Sebastiana, whom they could not get a hold of. I said I'd wait a little longer. I waited til 2pm, the driver was still in the same location, I now tried texting her for a 3rd time, still no reply. I then ended up having to call customer service to cancel my order and get a refund. Now I'm just hoping I'll get my money back. But this was absolutely ridiculous!! As I read a bunch of reviews I understand now more! And trust me I tried using door dash first but they didn't pick up from the certain place I was trying to order from... This lady should be fired, and if you see she's going to be your delivery person, I would call GrubHub right away and insist on a different driver!!!