Tonight I had an incredibly frustrating experience with GRUB Hub that left me questioning their commitment to customer satisfaction. I placed an order totaling over $188, expecting a seamless and efficient service. Instead, I was met with disappointment and aggravation. To my dismay, GRUB Hub canceled my order. While such situations can happen, what followed was an infuriating and unacceptable handling of the situation. Rather than promptly crediting my account with the exact amount debited, GRUB Hub offered me a refund that would take several days to process. This approach is entirely inadequate, especially considering the amount of money involved. In situations like this, the least GRUB Hub could do is provide an immediate credit to my account so I can place another order without delay. Waiting several days for a refund is not only inconvenient but also suggests a lack of empathy for the customer's immediate needs. It's as if GRUB Hub prioritizes their financial protocols over providing timely and satisfactory resolutions to their customers. The entire ordeal left a sour taste in my mouth, and I am deeply disappointed with GRUB Hub's handling of the situation. Their failure to promptly rectify their mistake and ensure customer satisfaction is a glaring flaw in their service. I expected better from such a well-known platform, but unfortunately, GRUB Hub fell flat. This experience has made me reconsider using GRUB Hub in the future, and I would advise others to think twice before relying on them for their meal delivery needs. The lack of immediate support and the delay in refunding a significant amount of money is simply unacceptable. GRUB Hub needs to seriously reevaluate their customer service policies to avoid alienating more customers like myself. So in conclusion, $188 gone, hungry teenagers, and no food as I promised for their get-together. Thanks Grub hub!