Well, I was contacting an agent due to the delivery instructions not being followed. I even propped open the front porch door and turn on the light and they still put it on the stairs of the front lawn (Which is where I find it to be disgusting if I have enclosed porch because ants/bugs and people steal stuff as well) . Do I have it in the notes with Grubhub for my deliveries? I also have a sign on the door that states to please leave packages orders inside the enclosed porch. Well, not only were they telling me that they would not issue me any refunds on concessions, but after speaking to several different agents, they kept ending the chat on me saying since there’s no longer any issues they’re ending and I would state we do have issues. I don’t understand what’s going on here. I said I think it’s even something that you see in the photo too that I haven’t even brought up yet- that I’m actually missing a drink on this specific order too . They stated due to unusual amount of refunds they cannot give any refunds on concessions. A tip is not concessions. And I wasn’t even taking the entire tip! Nor did I even bring up the missing drink that I could see right away I didn’t get. Spoke to another agent he was more than willing to help me at first then the exact same I asked for customer service phone number because this is not right and he provided it to me and then ended the chat. I called customer service number and she literally verbatim. Gave me the 100% exact spiel that the other two agents said. Through the “chat w an agent” messages. Then I got frustrated and I said listen. This is ridiculous. You guys are saying the exact same same thing something weird is going on and if you’re noticing unusual refunds on my account, it’s probably because I order more than the usual person and that’s none of your business. How dare you! I am not working as crazy, crazy crazy amounts of hours that I was working, which is why we aren’t using Grubhub as much right now. But that’s ridiculous that you’re gonna sit there and say that I have to pay for items that I didn’t receive there’s been times where I didn’t receive any of the items you’re really gonna tell me that I would Have to pay anyway? Heck no- something is not right with yall…. So I’m deleting my account because I cannot get confirmation that this issue will be resolved and I am not taking that chance because I have been a customer for a very long time. I think it’s a great service that you guys provide since Covid and kept it up and running and it’s crappy that you have a lot of terrible drivers and that some of the restaurants were not doing so well over the years I have noticed a lot of the restaurants are doing very very well now, but then others not so much on that direction. Etc etc. But maybe instead of taking it out on us you might want to start addressing The issue at Head. Not sure if you guys take the hit when orders are not completed and it’s entirety, but you really shouldn’t the restaurant should… If you get a hit for a delivery driver, well that’s between you and the delivery driver what you guys end up doing with that… But it darn sure should NOT be OUR fault. I don’t think there’s anyone on the face of the planet that has gotten all the food in their order every time and darn sure not done correctly every single time. no way - no how. Hi Phil completely disrespected, Thrown to the wolves and Essentially feel like I’m blacklisted!!! So I’m deleting my account because HECK NO- no one in their right mind would take that chance to potentially be missing items and not receive refunds for it. If we contacted the restaurant, they would’ve done it… But we have to contact you guys and now you’re putting a wall up? Yeah- No, that’s not OK. Figure out what you’re doing and you guys are going to reconcile amongst all these different categories and hopefully you don’t make anyone else feel as outraged and disrespected as me. Be better than this. Oh, and I would also like to State if I didn’t say previously that a tip is not a concession. Maybe a different line because something is super suspect about that. Especially when I’m asking other questions that are different and they just kept saying if there’s no other concerns, I’m going to go ahead and end the chat now like literally that’s exactly the same thing the agents were saying in the chat w us portal! so I’m asking her other questions as far as I just don’t understand how this is even possible is there a time frame that needs to go by before I can be rest assured that I would still be able to get refunds if I’m missing items? And she just kept saying the same robotic, monotoned SCRIPT. That yall CLEARLY are making people say.