I attempted to place an order on GrubHub, which I do regularly on Tuesdays and Fridays, but I was blocked. The application told me to contact customer care to place my order. GrubHub also removed all my payment information with no warning or explanation. I called customer care to get an explanation for what was happening, but they told me they could not help me. They said they would send my information to a different team but refused to let me know when I would hear back. The rep told me there was a security issue, so I demanded they let me know what was happening. When a rep tells you there is a security issue with your account, and all your payment information is missing, hearing "I can't help you" is not reassuring. I escalated to a manager who read from the same exact script. Five minutes later, I received an email saying my account had been closed, with no real explanation other than violating "Your Content and Conduct." Obviously... this is in retaliation for me telling the CS Manager the service I received in the call was unacceptable. I did not raise my voice. Used professional language. GH can even review the call and see that is the case. Verson G is the person responsible for the account closure, but of course, I cannot contact that person because that would be far too efficient and helpful. I have never filed a complaint with a restaurant or driver. I have never had an adverse interaction with any restaurant or driver. I have never received any notification of any problems. Just a notification that my account was closed and no attempt to explain what "security incident" caused my credit card information to be removed from my account. I want a full explanation of what happened and what is being done to address the "security incident."