Paid for my order. Received notification that it had been delivered contactless to the lobby of my hotel. Went to the lobby, no pizza. Called Marco's and was told that they don't know where my pizza is, don't have a driver to send a new pizza, and all they can offer me is a refund. It was late everything was closed. I had my niece with me, ended up having ice cream for dinner. This was on a Saturday. I could see the charge pending with my bank but no credit. Charge cleared my bank on Tuesday, still no credit. Called the store and was told that they can't find any record of my order and there is nothing they can do. I found the email confirmation of the original order but that wasn't enough for them. Email stated that the order was to be delivered through grubhub. Called grubhub, they can see my order but refused to refund me because they only offer refunds within 48 hours of the original purchase. Stated that I failed to notify them within 48 hours despite the fact that I called Marcos 13 minutes after my pizza was supposedly delivered. I will attempt to dispute the charge as fraud through my credit card. They took my money. Gave me nothing. Left my niece and I in a hotel full of Hurricane evacuees with no dinner. Refused to deliver a new pizza. And now refuse to return my money despite offering me a refund. Essentially this is theft. The one star rating is FAR too high.