This service is a joke. I ordered the first time and my order was delayed to an hour after the food was picked up. Of course fries were ice cold and hard, so you know inedible. Wasnt impressed but maybe a fluke. Figured I would give them a second chance, ordered again. Different restaurant, time.of day etc. Again my order kept getting delayed, ended up pushed back 3 times, to over an hour for it to arrive from a restaurant within a 15 minute drive!! I have no idea what they're doing but I assume drivers wait for another order to take 2 at a time so they make more money or something?! Either way, reached out to customer service assuming that after both botched orders they would refund what I couldn't eat at least, but no they offer a credit only, $5 bucks and it didnt even cover tips on both orders. So you have to use them again, for gross, cold food that you can never rely on arriving on time. Then to top it off CS goes by the way it expires, usually if you have an account you don't loose a credit. Wanted to like it since we get cheap fees as Amazon Prime members, but just use a reliable service and get hot food in a reasonable time frame. Not worth the discount at all, save yourself the frustration.