I have had grubhub for just over a month and I’ve placed 4 orders in that time. I placed an order through CVS that was delivered to the wrong address. I contacted customer service and they confirmed that the location that my item was delivered was not my apartment. Now I placed an order through GoPuff today because I have a sick 5-year-old and needed to get her some things but 2 hours later and it’s still processing. I reached out to customer service again to get the order canceled and because I had gotten a refund when my order was delivered to someone else I wasn’t able to get any type of help for this order. As soon as they had made the choice that they weren’t going to help me they wouldn’t answer any additional questions, just kept sending the same generic response and when I asked to speak to someone different they disconnected. I understand that some people abuse the system and report things as not delivered when they actually received it but if they’re able to verify the location of the drop off was incorrect and that the vendor has not sent out the delivery I don’t understand why they aren’t willing to work with me. I will be canceling my account as soon as the issue is resolved and going back to door dash or uber eats. I wanted to try Grubhub because of the free subscription through my Amazon prime but it is not worth it