Sadly the following has happened to me multiple times with GrubHub! I placed my order, order was accepted, it showed up as being processed, the driver arrives at the restaurant to pick up the order and BAM the order is all of a sudden CANCELLED. I waited almost 45 minutes just to get my order cancelled AFTER the driver showed up to pick up my order. The excuse was they were out of 1 item, which can’t be true. Otherwise why didn’t they cancel right away? Then not only does it take days to get the refund, I don’t get a full refund! It is short almost $7. GrubHub then gives me a $7 coupon, however I will NEVER use them again. Terrible customer service for sure, I should receive a 100% full refund. What a scam they have.