I am writing to formally express my dissatisfaction with GrubHub due to the consistent and pervasive issues I have experienced with your service. Most recently, I waited over an hour for a meal only to have the order canceled at the last minute. This left me without food and no viable alternatives, as most restaurants had already closed by the time the cancellation was communicated. This level of unreliability is unacceptable and has been a recurring issue. Additionally, many of your drivers work for multiple apps simultaneously, which leads to excessive delays. In many cases, drivers prioritize other platforms, resulting in my food arriving cold or not at all. To make matters worse, GrubHub has refused refunds or the option for free re-orders with priority delivery in such instances, unlike competitor apps that take responsibility for similar failures. The drivers also frequently disregard specific delivery instructions. Despite clear directions listed for locating my house, they often claim to be lost or cannot find my address, leading to additional delays. Moreover, I have repeatedly received incorrect orders, missing items, or incomplete deliveries. This lack of attention to detail further diminishes the trust I have in your service. On top of these issues, delivery times regularly exceed the estimated window provided at checkout, with delays often extending to 1.5 to 2 hours. This lack of timeliness and reliability makes it difficult to rely on GrubHub for meals, especially during busy or late hours. While GrubHub has the potential to provide a convenient service, these consistent issues, unreliable drivers, poor delivery execution, inadequate resolutions, and recurring delays, make it one of the most disappointing food delivery experiences I’ve encountered. I strongly urge the company to reassess its operational processes, improve driver accountability, and adopt a more customer-focused resolution policy similar to those of competitors. At this time, I cannot recommend GrubHub and hope to see significant improvements in the future.