They do not care. Order was over 1 hr late. Called GrubHub Corp. 1st lady couldn't resolve late issues since A. My order didn't originate w/them B. The merchants order # wasn't a 15 code order #. C. I didn't have an acct on file Asked for supervisor. Heard "I'm so sorry" @ least 50 times. I told them I called "merchant" - merchant referred me to them. I messaged GrubHub's local courier saying I'd received 2 emails - now indicating the product would be delivered 1.5 hrs late. Alberto was my courier. Again, after "I'm so sorry", I asked if employees were ever reprimanded or if notes could be taken so that this doesn't happen to another customer. No, they don't reprimand customers & no, no notes taken. They would not contact "merchant" because they didn't have merchant's info. I gave them the merchant's name, address & phone #. Also told GrubHub an application for employment because I'd like to go to work for a company wherein I collected a "delivery fee + tip" & could deliver products whenever I chose: it could be 2, 3 or 4 hrs from time order was placed because I'd never have to worry about any ramifications or getting reprimanded. "I'm so sorry" but have to ask, 'do the employees run the company '? No one seems to take any accountability whatsoever. Oh, & "I'm so sorry", but this phone convo was over an hr in length.