I'll never use GrubHub again after today. The driver was at the wrong location even though the app said they were here. 75% of the order was missing once he finally arrived. I've had more issues with the app and service in the last few years, but today, I was essentially hung up on by a supervisor after going 7 rounds on why the service fee should be refunded when there was a clearly documented service error. Once it was finally refunded (after being told numerous times it was not possible), they abruptly left the chat before I could even say thank you. The entire experience was dehumanized and clearly scripted. Gigantic waste of time. I won't be using the service again.