I’m reaching out to share a disappointing experience I had recently. My daughter kindly placed a GrubHub order from your location on my behalf, as I was unable to leave the house due to waiting on time-sensitive packages that required signature confirmation. Unfortunately, the order was never delivered to me. After receiving my packages, I visited the store in person to see if there was any way to resolve the issue. I understand that since the order was placed through GrubHub, Tropical Smoothie may have limited ability to assist with refunds. However, I was disappointed with how I was treated during my visit. I felt ignored and that my concerns were dismissed, which was particularly disheartening given that I hadn’t eaten all day and was already feeling stressed. I fully understand that mistakes can happen, but the lack of empathy from the staff and the unwillingness to even acknowledge the situation added to my frustration. It’s concerning to me that this kind of experience may reflect poorly on Tropical Smoothie, even if the delivery issue was out of your control. I hope that in the future, better support and care can be extended to customers when issues like this arise. Thank you for your time and consideration. PS. GrubHub refused to give a refund to my daughter.