This has been the worst service I have ever used. Countless times I have ordered food and my delivery is left at the wrong apartment. If the driver takes a picture of the ‘successful’ delivery, it’s always a different apartment with a similar number. The biggest difference is my apartment and the one it’s delivered to is mine starts with a W. The other an E. However this has led to a fun game for myself and the children to go on a scavenger hunt using only the picture to try to find our food. If it’s still there. I changed delivery instructions from drop off at my door to hand it to me, thinking it would help everyone involved. But that proved unsuccessful again this morning when a coffee order was claimed to have been delivered. I opened my door to find no coffee. It was not handed to me and there was no picture to scour the apartment building to find it. After reaching out to the driver to ask where he left it he said ‘I left it at the door with your number.’ So I reached out yet again to DoorDash support letting them know I again had not receive my order. Guess what they said? This delivery is not available for a refund! So just to be clear, I was never handed my coffee, no picture given of where to find it, no pin provided to the driver to confirm delivery, driver said I left it at the apartment number listed and DoorDash support says ‘nope. Not refunding you $17 coffee order. I have given specifics on where and how to enter the building, including the building code, where the elevator is and turn by turn instructions. I have been willing to go downstairs and outside to meet drivers in the ally behind the building to get my order, I have been willing to walk around to another building to find the similar apartment number to get my order, if it’s still there but doordash can’t refund something I never got and have no way of finding?! I’m willing to pay for the convenience fee/service fee of $8 on every order placed. I always tip the driver. I value the convenience of having my food delivered. I’ve ordered hundreds of dollars of food in the past 6 months. I have paid their ‘service fee’ and tips for an estimated total of $400 to play hide and seek with my food. Last month I said enough and contacted support about not receiving my orders. They ‘generously gave me a credit of $60 in credit for this mild inconvenience but today was the last straw. I just wanted a coffee. A $7 coffee and was willing to pay $17 for tip and service fee. With the unwillingness from DoorDash to refund my money, that is the last of my money they will ever get. I deleted the app and will never use this service again. Between the cost for the order, DoorDash’s fees and the tip to still not receive my order and no refund, I’m done. Maybe if you don’t live in an apartment building you will have better results.