I could write an entire book about why you should not give your money to this business...yet. If they get their $#*! together...potentially reconsider. If this post is current, do not...I repeat DO NOT give a dime to this company. For the sake of well, space...I will refrain from large paragraphs.
Grubhub does not communicate with the restaurant nor the customer to ensure the food arrives let alone what happens if it does not.
Picture this: You're at a restaurant ordering. You order burgers for your entire family. The waitress takes orders and responds with "Okay I'll get that right in for you" and then never returns for hours to let you know that they in fact didn't have hamburger meat. Picture worse: After not informing you... a friend offers to go out of their way to make sure you got your food because by now it was late and your family has not had dinner and they know how much it meant to you because they took your call 3 times. (The friend is Blu Sushi which is who the order was with). The order my family never received so we made Macaroni family size at 10pm. Grubhub responds with a "we have no drivers available at this time" - (even when Blu had co formed our sushi was waiting for a pickup and would stay later than when they were open just to wait for the grubhub driver. SHOUTOUT TO BLU. Blu even asked where I lived to see if it was close enough for them to PERSONALLY DELIVER IT to me.
At this time when money is tough...please reconsider where you are really putting it. What if I was a single mom/dad trying to feed my kids for the night and was never notified my food wasn't on the way?? Unacceptable. There are many other apps like
-Doordash
-UberEats
-Instacart
-Postmates
-Chownow
This is for the single dads and moms out there who could have potentially run into something like I did and had no other means of support. Grubhub...fix the communication between the restaurant AND the customer. Both need help...before something insane like this happens.
4 years ago
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