GrubHub is more of a problem with the drivers than platform. With the COVID-19 pandemic, it's hard to get in touch with someone who can help you when things go wrong (which 50% of my orders have). Had multiple orders either canceled after an hour and a half, stolen, or never delivered. The last time this happened (no delivery), I contacted support. After asking for an order cancellation, they lied and told me it would take 15 minutes for my order to come yet they told me the order was READY for pickup. It takes more than 15 minutes for the driver to travel from the place to my apartment let alone to get to the place and pickup the order. I pointed this out to them and asked once again for a cancellation which prompted them to cancel and refund me for the order.