First time using grubhub/seamless and everything seemed to be just like any other delivery service. I added in the notes to just drop the food at the door. The driver arrived at 8:53 pm at my house. She sat in her car until 8:57 pm and then left. On the order form online it said the food was delivered. I used the contact number on the order form to call her. When she answered I said " I noticed it says the food was delivered can you tell me where you dropped it as I don't see anything", she immediately went off raising her voice and telling me that she waited there for 20 minutes. I asked why didn't she just drop the food at the door like the instructions said and she said because I didn't answer my phone. I asked if she was going to turn around as I immediately called her once she left and she was still in the neighborhood. She said no, I missed my delivery and hung up!? I have cameras outside my house that show the exact time she pulled up and left. I have no missed calls or texts so I reached out to consumer support. They in turn reached out to the driver and after sitting on hold for 10 minutes got back to me with, "So the driver said she waited at her house for 20 minutes and called you, she left because you never responded. This is what we will do for you, I'll give you 25% off your next order." I asked the customer care about the refund for the food I didn't get and she said since I missed the driver and didn't answer my phone they weren't going to refund me the money. I proceeded to tell her I'll pull my phone records and video surveillance to give to my attorney to solve this. She responded, "Well if you're going to go that route then I will issue the refund for your purchase tonight." I was unbelievably upset at the unprofessional-ism of this company. I will NEVER use this service or grub hub again and will make sure everyone I know, knows how awful of a service this is.