I lost button from a raincoat I bought from Hobbs. I contacted customer service and supplied all the details requested, product code etc. Was informed by CS that they would check with warehouse and get back to me. I never heard back so few weeks later I contacted them again. I was told that they had just heard back from the warehouse and they didn't have a spare button. I was quite happy to pay for a new set if that was the only option, but again was refused. Disgusted, given the amount of clothing I have bought in the past both from in store and on-line. The ratio of cost to yourselves for the supply of one button, to my never buying anything for your company ever again is not good. One button, is all it would have taken to make a regular customer happy.