Hobbs London Reviews

Name: Hobbs London
Rating: 3.39

3.4 Rating 72 Reviews

58 %

of reviewers recommend Hobbs London

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3.4

Based on 72 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Hobbs London 5 star review on 16th August 2024

Anonymous

Hobbs London 5 star review on 22nd July 2024

Style & Grace

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful Customer Service I ordered £426 of clothes more than 3 weeks ago. The courier EVRI claimed to have made an attempt to deliver and then tracking indicated that the parcel was lost. I raised online queries with both EVRI and Hobbs, which were acknowledged, but never updated. After more than 20minutes wait, I eventually spoke to someone in Customer Care who said they would recall the parcel from EVRI and refund the money, as they could not apparently send out another order (so I would have to reorder). I sent an email to the person who had sent the email, as some of the items had sold out, but no response. I did not receive any notification about the refund in more than a week either. Yesterday, I tried to phone again, but 2 calls were not answered after more that 20 minutes and neither were emails requesting an immediate refund. Eventually, I was able to contact online chat (also long wait). It appeared that no action had been taken and I was again told I would have to wait 3-5 days for a refund. I asked to speak to the manager, as this was not reasonable. The manager did not call back, but I do now have my money back. Hobbs customer care is the worst I have experienced and I don't believe I would have got my money back without extreme persistence. A total waste of time. I have been a loyal Hobbs customer over many years, but will never order online from them again. Their online service, customer services and courier are entirely incompetent Date of experience: 9-25 March”

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Posted 4 weeks ago

“Ordered a dress online 5th April, 12 days on dress has still not been despatched. Contacted customer services numerous times. All they tell you is there is a delay in despatching my order. Useless I have run out of patience. Will never order again from Hobbs.”

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Posted 1 month ago

“Your in store service is amazing - the staff in your Edinburgh store are suberb. Unfortunately your online service is shocking- i have now been waiting 6 weeks to find out why my order was shipped and then cancelled. Unable to speak to a person to resolve this and need to reorder the item with some urgency for a wedding.”

Helpful Report

Posted 1 month ago

“I placed an online order on the 16th of Feb ‘25. The expected delivery time was 3-5 days. At the time of posting this review, I am still yet to receive my delivery. When I tried to ring customer service, the line advertised on the website as being open till 18:00, was closed at 16:45. When I tried the online chat function, there was no connection with an agent. The chat bot isn’t able to help with the query. My emails, have needed chasers before an apologetic response was received but with no clarity on when I would actually receive my order. Today 26th Feb, I rang customer service again, I was on hold for 47minutes, awaiting connection to a customer service agent. Once we connected, I got cut off twice and prior to an endpoint being reached. The agent did her best to be helpful but seemed to be reliant on a system (that is clearly not working). For now, I don’t have my order and there appears to be no clarity on when I can expect my order to be delivered. Clearly, there’s bigger problems afoot at Hobbs and this is unravelling through the organisation.”

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Posted 1 month ago

“Will never order from them again. Stock issues meant the suit I ordered was not actually available but they sent one piece. Refund took a month to process, emails go unanswered and acknowledged. And while they promised to waive return shipping charges they did not and I’m back in an endless cycle of emails that go into the ether with no response. Awful customer service all around. Spend your money with anyone but these incompetent idiots.”

Helpful Report

Posted 3 months ago

“The next day delivery service did not deliver. Only if a store dispatches the item does it arrive on time. However, orders coming from the warehouse take longer, making the next day delivery unreliable. The customer service team is responsive, but eventually my order was not delivered on the next day”

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Posted 3 months ago

“APPALLING customer services. Have lost the will to live whilst waiting to speak to a real person and not be on a frustrating looped response. Ordered by mail and had awful trouble getting a full refund. Am still owed. Avoid mail order unless you're absolutely certain that you know the fit. No longer like the Hobbs of the past that I used to deal with.”

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Posted 4 months ago

“I visited the new hobbs store at Blanchardstown. Peppi was amazing at helping me choose clothes to suit me. She was so kind and i l am delighted with my purchases. They are tailored so well”

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Posted 5 months ago

“I visited your Horsham store and received the most outstanding service from your staff. Angela was particularly helpful. I had visited Shrewsbury in September and seen a plum coloured Ashley top. Angela went out of her way to help me find one in my size. She found one in a store at Lakeside then she telephoned the shop and asked the lady to see if she could find it. She then handed the phone to me and I was able to pay over the phone. The next day the top arrived at my address less than 24 hours later. I am totally overwhelmed by the service I received. Horsham is 40 miles away, however I will be returning there very soon because the customer service you get there is exceptional.”

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Posted 5 months ago

“📌The Shops at Riverside~ Hackensack HOBBS London at Bloomingdale’s 📌””

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Posted 8 months ago

“📌The Shops at Riverside~ Hackensack HOBBS London at Bloomingdale’s 📌”

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Posted 9 months ago

“I bought the Clarence camel jacket online and am delighted with it. It fits true to size. It’s beautifully tailored. The fabric is all wool, not a wool blend which is more the norm these days. It’s a classic style and I’ll get loads of wear out of it for years to come. One of my better, if not best online purchases. I think self congratulations are in order”

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Posted 10 months ago

“I went to the covent Garden Branch and Keeley was very helpful and patient, she maade various suggestions and I felt her commentary was honest. She also went out of her way to help me call another branch so that I could purchase a jacket which I really appreciated. Excellent service and staff.”

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Posted 1 year ago

“if i could give a lower rating I would. I have been waiting 5 weeks now for a refund of a dress. Despite daily emails from me to the company I received generic replies and promises to deal with the matter, and thanking me for my patience, my refund still hasn't arrived. received another email after I left my last bad review promising my refund, still not here..... they also send an email with a code to get 20% off my next purchase (btw this didn't even work)....... Terrible customer service. I will continue leaving bad reviews until I receive my refund.........”

Helpful Report

Posted 1 year ago

“purchased two items from Hobbs. Both expensive items. First purchase arrived within day but had to be returned because of size. 6 weeks later I am still awaiting a refund. The second item never arrived and despite producing the tracking details to prove that the item was still in their wearhouse, I had to send daily emails to try and get a refund. I have always purchased Hobbs, but this experience has left me very dubious that I will never shop online for Hobbs again....... Unfortunately this is the only way I can get to them to look for my refund.....”

Helpful Report

Posted 1 year ago

“don't waste your time or money ordering online from them they will take your money but you will never receive your good from them or even receive a response to your emails had to do a change back with Mastercard to get my money just a complete waste of time”

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Posted 1 year ago

“I made an order from Hobbs which arrived in a few days, but had to return as it was too big. I paid €255 plus postage and then postage when returning, which I did well over two weeks now and I have yet to receive a refund...... Another order I made the same time online valued at €504 hasn't even arrived after 3 weeks of waiting. So now I am €759 in debt with nothing to show for it. Am furious with their support team which just constantly send generic emails, thanking me for my patience, which is well and truly running very thin....... Phone calls are not answered. This appears the only way I can get their attention is by threatening their star rating.......”

Helpful Report

Posted 1 year ago

“if there was less than 1 star, I will rate them less. it is actually scam; they offered 10% discount for new customers which was my case, but it doesn't work! they have the werst customer service and follow up as they never tell you about the hidden charges for ROW online delivery which is almost 25% of what you have paid plus the delivery charges which you already paid; I never recommend that very bad experience to anyone.”

Helpful Report

Posted 1 year ago

“Received excellent service from Janice at the Street in Somerset store,she was enthusiastic helpful with a cheerful disposition, nothing was too much trouble! Thank you very much Janice,you deserve to be employee of the month!”

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Posted 1 year ago

“I felt so much disappointed and frustrated about how the customer service most especially the manager. To make the story short Hobbs should be the one accountable and responsible to admit their mistakes not the third party. It is so annoying that Hobbs has taken your money fir your bought item and still you haven’t received it. Hobbs is not professional to admit their mistake and solve the problem as quick as they could. They kept promising the manager will speak to you within 24 hour and many 24 hours have gone by still no any sorts of communication I have received from Hobbs, very frustrating”

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Posted 1 year ago

Hobbs London is rated 3.4 based on 72 reviews