As far as customer service goes, this company has got to be the worst I have had the misfortune to deal with. Given the cost of the clothing from this company I would have expected a better service. I lost button from a raincoat I bought from them, and wrote asking if they could sell me either a single button, or a new set of buttons, in which case I would replace them all. I supplied all the requested, necessary details, product code etc. After getting no reply for several weeks I contacted them again only to be told they had just heard back from the warehouse and they didn't have any spare buttons. The ratio of supplying one button, to me never buying anything from Hobbs again doesn't work out in Hobbs favour. But then, given the majority of reviews I have read regarding Hobbs, it would seem they you don't care anyway.