I made an order from Hobbs which arrived in a few days, but had to return as it was too big. I paid €255 plus postage and then postage when returning, which I did well over two weeks now and I have yet to receive a refund...... Another order I made the same time online valued at €504 hasn't even arrived after 3 weeks of waiting. So now I am €759 in debt with nothing to show for it. Am furious with their support team which just constantly send generic emails, thanking me for my patience, which is well and truly running very thin....... Phone calls are not answered. This appears the only way I can get their attention is by threatening their star rating.......