purchased two items from Hobbs. Both expensive items. First purchase arrived within day but had to be returned because of size. 6 weeks later I am still awaiting a refund. The second item never arrived and despite producing the tracking details to prove that the item was still in their wearhouse, I had to send daily emails to try and get a refund. I have always purchased Hobbs, but this experience has left me very dubious that I will never shop online for Hobbs again....... Unfortunately this is the only way I can get to them to look for my refund.....