Dreadful Customer Service I ordered £426 of clothes more than 3 weeks ago. The courier EVRI claimed to have made an attempt to deliver and then tracking indicated that the parcel was lost. I raised online queries with both EVRI and Hobbs, which were acknowledged, but never updated. After more than 20minutes wait, I eventually spoke to someone in Customer Care who said they would recall the parcel from EVRI and refund the money, as they could not apparently send out another order (so I would have to reorder). I sent an email to the person who had sent the email, as some of the items had sold out, but no response. I did not receive any notification about the refund in more than a week either. Yesterday, I tried to phone again, but 2 calls were not answered after more that 20 minutes and neither were emails requesting an immediate refund. Eventually, I was able to contact online chat (also long wait). It appeared that no action had been taken and I was again told I would have to wait 3-5 days for a refund. I asked to speak to the manager, as this was not reasonable. The manager did not call back, but I do now have my money back. Hobbs customer care is the worst I have experienced and I don't believe I would have got my money back without extreme persistence. A total waste of time. I have been a loyal Hobbs customer over many years, but will never order online from them again. Their online service, customer services and courier are entirely incompetent Date of experience: 9-25 March