Having seen a “must have” item on a few social media posts, I popped into your Colchester store earlier this week. A lovely young lady called Sally searched the store for me and returned to explain that this item was sold out. However, she asked if she could keep an eye on stock and call me when they came in and keep it to one side for me. Great customer service I thought 👍🏼. This morning, some 3 days later I got a call from Kerry who told me that Sally had mentioned my quest to her and asked her to look out for me as she was off for the weekend - again… great customer service! Kerry, seeing the item was now there, quickly stored one in the office and called me to let me know. I cannot compliment Sally and Kerry highly enough, they really did go above and beyond on my behalf and I would be grateful if you can pass my thanks and admiration to them. In closing I must congratulate Home Bargains on the customer focus of their staff, if Kerry and Sally are examples of all your staff, you have a great team. Well done and thank you. 😊