If I could give a minus star I would, unfortunately I am forced to put one star. This company is despicable, they don't care one bit about their customers. A company is only as good as it is when something goes wrong. This company laughs at its customers and calls them liers. The customer service is beyond bad. My husband got covered in bleach due to a top not being on properly. When we got home he placed the shopping bag on my table. When we realised what had happened. We took the bag with the bleach back to the shop and my husband had his bleached stained top on. We explained what had happened, the manager even acknowledged the bleach had run. But low and behold customer service said, on their investigation (what a joke) that the bottle was not damaged, we never said it was, the problem was the top wasn't on properly. So according to customer service my husband had dropped bleach down himself and damaged my farmhouse table. When we got nowhere with their so called customer service we wrote directly to Tom Morris CEO, well no wonder this so called customer service is so bad, he couldn't care less about his loyal customers either as he couldn't be bothered to reply to our letter outlining what had happened. Not only that about two years ago, my daughter was in the same store and my baby granddaughter was suffering with an ear infection, so was crying in the store as my daughter rushed round to get some medicine and one of the employees said to another "that's a good advert for condoms",and they both laughed. The manager didn't want to know, so we wrote to HB to say this was unacceptable and they just replayed more or less saying your word against ours. How disgusting that's how they treat their customers. Well they have lost hundreds of pounds from my family and I. I am also going to let everyone know what kind of company this is. They take your money but treat you with comtempt. I would urge anyone to keep away from this store, can you imagine being treated like that in any of the supermarkets? disgusting HB !! You should be ashamed of yourselves.