I am FUMING! I placed an order of cat litter 1 case supposed to have 8 bags. I ordered 2 cases. Only 2 bags been delivered. I called customer services and been told only one person worked that day and no one picked up the phone in refund department. Eventually i got email response and a refund for missing items. Although they sent me wrong amount and i had to calculate for them as there was some money missing from the refund. I ordered AGAIN, as I still need the remaining litter (3 cats at moms home). I paid £10 for Hermes (Every) delivery. They left the heavy boxes in communal area downstairs, for my elder mother to bring those boxes up herself. Although the note in delivery was clear ''please leave outside the flat doors''. I called home bargains customer services, and the women on the phone only said sorry, but there is nothing she can do about it. At this point no refund offered for delivery (and when i asked for that she said she cant offer that), no compassion or emotion towards the situation. She could care less. I will be deleting my account with them for good and will never buy anything from them, because the customer service could care less about it. Update: my elderly mother had to additionally PAY a random guy to bring it upstairs for her.