I ordered some flowers for my auntie as she has terminal cancer. I ordered the flowers to her home address but in the mean time she got moved to a hospice to die as her condition deteriorated. This was in a space of 2 hours. I emailed customer service to change the address to a hospice as the delivery was due the next day but the reply I received was the following; “ The ticket has been printed , so therefore it won’t be able to be changed “. I explained the reason and still this company would not change the address so my auntie could receive the flowers we had sent. I cannot believe a company could be so cold and have a customer service team that does just not care!!! Will never ever use again!!! It wot let me tick the box to rate customer service but if it did I would rate it 1 star.