This company has the worst customer service you can ask for, even their live staff are conditioned to only give auto responses, if they cannot deal with you query they just click on their panel of auto responses of 'Sorry, anything else I can help with?'- you didn't even help with the first thing. they also cannot process anything other than taking your money quickly and then turn around and say 'why didn't you cancel earlier?' when you request it be cancelled and their own staff say 'it can't be done as we haven't processed it' and then when it is processed 'why didn't request to cancel before we processed it? Now you have to wait for the phone, return it, with these stipulations, and pay for the return post and then we will eventually process your cancellation.' Honestly avoid this company, I have nothing good I can say about it.