iD Mobile Reviews

Name: iD Mobile
Rating: 1.19

1.2 Rating 467 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

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Metrics

1.2

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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iD Mobile 1 star review on 2nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THIS COMPANY IS AN ABSOLUTE DOG , YOU REQUIRE A CANCELLATION NO ONE BOTHERS , YOU REQUEST IT AGAIN - NO ON BOTHERS , THE NEXT THING YOU GET IS DEBT COLLECTORS KNOCKING ON YOUR DOOR , AT THE END AFTER MULTIPLE ATTEMPTS TO CONTACT SOMEONE FROM THEIR TEAM THEY TURN AROUND AND TOLD US WE CAN'T CANCEL AS WE HAVE A COMPLAINT OPEN , WE HAVE REQUESTED TO GET IT CANCELLED BUT KEEP THE COMPLAINT AND THE JUST SIMPLY REFUSE TO CANCEL . TRADING STANDARDS SHOULD SHUT THEM DOWN REALLY.”

Helpful Report

Posted 3 hours ago

“I disputed a bill when leaving id Customer service on the phone said it was cleared. I now find it as a default on my credit report. As I no longer have the phone or number for id chat are of no help This affects my credit report even though it must be 3 years since I raised this with id”

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Posted 1 week ago

“If I could give no stars i would. Can't hear anyone on my phone. Keeps cutting off. Bad really bad!”

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Posted 1 week ago

“Issues from the start. signal coverage was spotty (not what my partner was getting on their EE). Customer service was painful to use. Very difficult to get anything sorted and im going to be left without a working sim to avoid their system charging me for the full contract Wont be using again”

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Posted 2 weeks ago

“Worst network coverage i have ever had”

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Posted 2 weeks ago

“Leaked my details, as there is no contact number to call. Went through complaints someone was able to create a account. Was told someone will call back in 7 days which is ridiculous. When someone did call made out that it was not ID. How would they have access to my bills. Can not wait till my contract finishes. Will not be going back to ID mobile. Probation period good service 5g now its so bad. Rude customer service”

Helpful Report

Posted 2 weeks ago

“We have 3 accounts with ID. The contracts are due to expire and have spent 7 hours trying to switch contracts to no avail. The app does not recognise the details. Frustrating to say the least”

Helpful Report

Posted 2 weeks ago

“The absolutely rubbish after contract done am leaving. I would not recommend. No telephone customer service only online.. got good prices... restricts your phone quickly have to wait over 3 -4hrs to come back .. I dislike ID.”

Helpful Report

Posted 3 weeks ago

“Ordered a new phone and SIM contact. Received and within 14 days changed my mind..... Returned the phone and everything cancelled. A few days later they take £900 from my bank account. Spoke to Carphonewarehouse who I ordered through....quicky the money was returned.....2 weeks later and they've taken £900 again....spoke to Carphonewarehouse who said it isn't anything their end so to contact ID mobile. ID apparently don't have a phone number! Love chatted with someone who said it would be investigated and would take 2-4 working days......now to most (and me) £900 isn't a small amount of money to go missing.....especially with a mortgage payment due soon. Still waiting to hear back despite it being 'escalated'.....disgusting practices and customer service!!! AVOID!!”

Helpful Report

Posted 3 weeks ago

“Absolutely rubbish service 25 days down in one month”

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Posted 4 weeks ago

“I got a text saying 3g stopped and complicated instructions that don't work”

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Posted 1 month ago

“As soon as you need to speak to customer services the whole thing falls apart, great network but the customer service experience is lacking. Never received a final bill, have chatted to 3 people now and get different answers from all 3, how hard is it to send a final bill! its 2024 not 1980.”

Helpful Report

Posted 1 month ago

“Absolute disgrace of a service. I am waiting 11 days already trying to get my PAC code. No emails have been received, can’t use my original phone number as they are are holding it. Can’t access my banks and any other services as they are linked to my mobile number. They keep saying there are tech issues, wait 48 hours, then another 48 hours, then 72 hours. Registered compliant, now waiting another 72 hours. I am getting absolutely nowhere with them. How difficult is it to get PAC code…. I don’t owe them anything, just want to get my number back. Never again.”

Helpful Report

Posted 1 month ago

“Worst mobile company I've ever been with. Near impossible to contact and when you do they still don't sort your issue so you have to go through the struggle again. I'd advise you to avoid. Terrible company!!!”

Helpful Report

Posted 1 month ago

“Poor signal in my area. Very difficult to get hold of anyone to resolve anything as you cannot talk on the phone. Cut off the chat multiple times. Spent over 4 hours to get no where. They might be cheap, but if you ever have any issues and are in contract, good luck to resolving anything.”

Helpful Report

Posted 1 month ago

“How is this company still in business,I can't make calls or receive calls ,can I cancel my contract without being charged 90% of my existing contract.”

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Posted 1 month ago

“excellent coverage and 30gb when i,,m in the eu i have tried o2 giffgaff and smarty and id is by far the best on every level”

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Posted 1 month ago

“Dreadful. Apparently Three are to blame as they are upgrading to 4g, my husband and I can no longer make or receive calls and if it does wprk the other person cant hear me. I cant contact anyone customer service is non existent. Ive cancelled my direct debit because i wont pay for a service that doesnt work. Avoid them”

Helpful Report

Posted 1 month ago

“Terrible, transfered my number and now the app doesn't work nor recognize me. Customer service the worst ever 154 mins wait for chat on line. So so rubbish. Been trying to leave for a week.”

Helpful Report

Posted 1 month ago

“There are lots of reviews that are negative on ID Mobile but this is my experience. The prices of the SIM Deals and contracts are great and I am currently using ID Mobile as an eSIM on my dual SIM device paired with my Primary Three SIM. Speaking of Three, ID Mobile uses Three’s network whom they claim to be the fastest in the UK. The signal is great and my Three SIM and ID SIM get the same amount of bars and connectivity. Testing ID Mobile on Speedtest shows me 132MBPS Download speed and 63.9 upload speed. Currently as of writing this Three is moving away from 3G so people might have some issues whatsoever. From the explanations about poor customer service and live chats plus unreliable devices sent from them I don’t truly know. So far ID Mobile has been great and we will see from here on out. Emails containing eSIM and about my order have been quick and speedy.”

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Posted 1 month ago

iD Mobile is rated 1.2 based on 467 reviews