iD Mobile Reviews

Name: iD Mobile
Rating: 1.18

1.2 Rating 480 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

Questions

Metrics

1.2

Based on 480 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

iD Mobile 1 star review on 30th November 2024

Anonymous

Anonymous // 01/01/2019

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“Absolutely appalling. Couldn't get access to My Account and no help or response to questions asking for help. Avoid this company at all costs.”

Helpful Report

Posted 1 hour ago

“They have been criminal in the way they have dealt with me, a loyal customer of 8 years Told me I could start a new contract then switch my number. My new phone arrived so I went to change my number only to be told that is impossible so I'll have to change my number. I can't do this as my number is connected to far too many different accounts relating to hospitals etc as well as the standard things. Spent half my working day trying to fix it and had to listen to them lie and talk utter nonsense. Scum”

Helpful Report

Posted 1 hour ago

“Appalling service, shockingly slow timewasters, constant failures to deal within their set deadlines and no data roaming coverage despite paying for it. I am not sure what I can do now. I have had no data roaming since moving to ID Mobile. This may be a compatibility issue between the phone and ID Mobile due to the sim working in my old phone and other sims working in my new Galaxy S22 Ultra. 1) I went to my nearest Currys store 15 miles away where the salesman told me nothing was wrong (he was more interested in sales). 2) I returned again to be told there is an issue with some phones/SIM Compatibility, and was given a new sim. Why didn't the first guy do this? 3) After navigating the chatbot I spent ninety minutes on 26th December going through the issue to be told that the person couldn't fix it but I was promised that the technical team would contact me within 48 hours. No one contacted me. 4) On 30th December I spent another 75 minutes on the livechat to be promised the technical team would contact me within 48 hours. Four days later, I have heard nothing. I am continuing to pay for no data roaming and am faced with more time to be wasted on livechat for more failed promises and high exit fees if I walk away. The test of a company is in the after sales service, ID Mobile couldn't be worse.”

Helpful Report

Posted 1 week ago

“No number to speak to an agent, and most of the time agents aren't available on live chat, or waiting times are 2 hours, where they usually just disconnect or have a "network error".”

Helpful Report

Posted 1 week ago

“Ripped off and they make it impossible to cancel a contract at the end of term by only having an extremely slow chat system. So my contract ended and I did not wish to continue with it . The 2 year contract included a handset . It came to an end in December 24 . I .messaged them to terminate and they said I had to give them 30 days notice which I had attempted to do previously. Anyway the next bill from the rolled on term is 55.33 which is the same as i have been paying for the handset too. They are trying to rip me off . They don't offer phone support and the chat is extremely slow response. Stay clear of these thieves.”

Helpful Report

Posted 4 weeks ago

“After cancelling contract months ago apparently I went into store on 24th October and upgraded it!!!!! I've had 2 different debt collectors chasing me with 2 different amounts and the "deadlock" letter I received this morning says I have to continue with this non existing contract. The letter itself could have been written better by my 9 year old granddaughter. Appalling company throughout.”

Helpful Report

Posted 1 month ago

“TERRIBLE customer service! Rather than try and help customers and use some common sense, they just hide behind “procedures” which they say are there to “protect” me! After nearly an hour dealing with two idiot members of staff, I have decided that it will be much easier just to switch suppliers! VERY DISAPPOINTED and ANNOYED!”

Helpful Report

Posted 1 month ago

“Mainly its the customer service that is rubbish. when my contract was about to expire, I recieved a call and the person over the phone was ademant that i upgrade. I already bought a new phone so i was looking for a sim only contract at that point and they recommended me one that i had described. I told them that because I wasnt the one who signed the contract, my mum had, i would talk to her about it and we would go in store to have a look at the deals. She then got very snappy with me, saying how its just easier to do it now and she's saving me a bunch of trouble. I told her i would have to think about it and after realising she couldnt convince me to get a new contract over the phone, she hung up the phone on me. Incredibly rude and extremely unprofessional. So I decided to go into Tesco the next day and get one of their deals. I am currently in the process of switching my number over but I will never go back to iD mobile because of this one interaction.”

Helpful Report

Posted 1 month ago

“I had so much faith in this company that I invested $85,200 without a second thought. My investment grew to an impressive $120,150. When I faced some business challenges, I decided to withdraw a portion to help out. After countless so-called verifications, they shockingly demanded I pay 20 percent of the total amount upfront before any transaction could proceed. What seemed like a great experience turned sour until a friend recommended Madam Lisa ( lisaellzabet 662 @ gm ail . com ) ( WhatsApp::: +1 310 658 0921). Their top-notch security architecture swiftly came to my rescue, and within just a few days, I recovered my entire investment. This fake company will never see me again. Make sure to check out Madam Lisa”

Helpful Report

Posted 1 month ago

“I invested a total of $743k on a binary option platform after several weeks i tried to make some withdrawals to my bank but the withdrawal wasn’t successful, i quickly contact the platform costumer care via email and phone number they provided in their contact info but didn’t get a response from them that was when everything started looking weird. A few weeks later I got a mail from them requesting that i should invest more money if I want to withdraw my money which i rejected, and I never heard from them again that was when I knew I’m about being screwed. i was really devastated at those moment and felt so bad that my hard earned money was gone. After some months I came across a lot of testimonies on the web on how Lisa Elizabeth had helped many people recovered their stolen, scammed or duped money on bitcoin or any other form in digital currency. I contacted them and they promised to help me get my money back asked me some info about the company i invested with which I provided. The result was amazing I recovered all my Lost funds back within a space of 73 hours I was so happy as I never believe I could get my money back. Thanks to Lisa Elizabeth , There are on WhatsApp::: +1 310 658 0921 or Email: ( lisaellzabet 662 @ gm ail . com ) HER MAIL.”

Helpful Report

Posted 1 month ago

“The worst customer service I have ever experienced. I just spent an hour and a half on an online chat to resolve a simple query. The advisor took on average 10 minutes to respond to a reply so I can only assume they are answering multiple people at a time. I did not resolve the issue and I will never ever consider buying with them again. At least on other budget networks like Lyca you can speak with a human on the phone. Don’t waste your time with this mob I promise you will regret it at some point”

Helpful Report

Posted 1 month ago

“Worst company ever. Rubbish signal and impossible to cancel contract. Complaints department obnoxious. They’ve done me a lot of damage financially and emotionally.”

Helpful Report

Posted 1 month ago

“Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first “live agent” suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn’t going to pay for two contracts when I can only use one. So it will cost £478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus £135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there’s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on “live chat” with another ID live agent as there’s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don’t seem to have any policies to follow, given that both “made up” solutions for my stolen phone concern. I wouldn’t recommend ID Mobile to anybody. They may have ‘affordable’ deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I’ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I’ve had to pay them approx £500 to terminate the contract and £135 upfront cost for a new handset when it would’ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID.”

Helpful Report

Posted 1 month ago

“Terrible customer service, phone is faulty and they expect me to send it back and wait for a new phone. Nobody to raise a complaint to on the phone as it’s a Sunday. Best I can hope for is a reply within 48 hours.”

Helpful Report

Posted 1 month ago

“THIS COMPANY IS AN ABSOLUTE DOG , YOU REQUIRE A CANCELLATION NO ONE BOTHERS , YOU REQUEST IT AGAIN - NO ON BOTHERS , THE NEXT THING YOU GET IS DEBT COLLECTORS KNOCKING ON YOUR DOOR , AT THE END AFTER MULTIPLE ATTEMPTS TO CONTACT SOMEONE FROM THEIR TEAM THEY TURN AROUND AND TOLD US WE CAN'T CANCEL AS WE HAVE A COMPLAINT OPEN , WE HAVE REQUESTED TO GET IT CANCELLED BUT KEEP THE COMPLAINT AND THE JUST SIMPLY REFUSE TO CANCEL . TRADING STANDARDS SHOULD SHUT THEM DOWN REALLY.”

Helpful Report

Posted 1 month ago

“I disputed a bill when leaving id Customer service on the phone said it was cleared. I now find it as a default on my credit report. As I no longer have the phone or number for id chat are of no help This affects my credit report even though it must be 3 years since I raised this with id”

Helpful Report

Posted 2 months ago

“If I could give no stars i would. Can't hear anyone on my phone. Keeps cutting off. Bad really bad!”

Helpful Report

Posted 2 months ago

“Issues from the start. signal coverage was spotty (not what my partner was getting on their EE). Customer service was painful to use. Very difficult to get anything sorted and im going to be left without a working sim to avoid their system charging me for the full contract Wont be using again”

Helpful Report

Posted 2 months ago

“Worst network coverage i have ever had”

Helpful Report

Posted 2 months ago

“Leaked my details, as there is no contact number to call. Went through complaints someone was able to create a account. Was told someone will call back in 7 days which is ridiculous. When someone did call made out that it was not ID. How would they have access to my bills. Can not wait till my contract finishes. Will not be going back to ID mobile. Probation period good service 5g now its so bad. Rude customer service”

Helpful Report

Posted 2 months ago

iD Mobile is rated 1.2 based on 480 reviews