Worst scammers have ever encountered in my life. I have special needs and when my partner accidentally selected "top up" credit for that month it A) did not confirm are you sure you want to do this then B) added a £21.06 bill to us. I contacted them to ask them to change it and they stated once you have changed your plan there is no going back. I requested a pac code and for them to cancel it in 30 days if i did not use the pac code and they agreed. Several months later I find out that they had not cancelled my contract and got a debt collecting agency involved to make me feel like a criminal. I contacted them again and again no way to directly call them, barely a suitable online chat system. Finally i managed to after much pain get them to do a 30 day cancellation .. at the end of that cancellation i had to keep pursuing them to see if it had indeed cancelled. They claimed that it has now been cancelled but have had no official confirmation. I cancelled my direct debit as they did not terminate it earlier this year. Looks like others have been paying long after they stopped using id mobile and long after they had their services cancelled. Was lucky i got my direct debit cancelled then. But still have lost money that they have illegally taken from my bank account. They are the most low and scummiest scammers there could possibly be. When I went to the carphone warehouse an old women was having the same problem with ID mobile. Unless you google id mobile scam clearly the reviews are monitored so unless you want genuine pain and to be stressed out, made upset beyond belief don't go for these guys no matter what.