They will double bill you and then hide behind the fact there's no human 1 2 1 chat and all you will get is a text based chat that will get you sweet f all they will tell you it's being looked into and nothing will happen basically they are con men posing as a mobile phone company do not I repeat do not take out a contract with this company they will charge you whatever they feel like and there is nothing you can do about it and if you don't want to be scammed and pay double you'll have to cancel your direct debit and lose your credit I personally don't understand how this company is still allowed to trade in the UK it's a hair away from criminal