Even 1 star is too generous for this awful company! After being long standing customers of ID my husband decided to upgrade his contract and get a new phone! When the phone arrived it was an opened IPhone 13 pro max and was switched on in the box already. He contacted ID straight away to report that he had received an IPhone 13 pro max gold when he’d actually ordered an iPhone 13 in red. We decided to be honest as if anything went wrong with the phone then his contract wouldn’t be covered with the warranty! (Honesty clearly gets you nowhere) they told us to return the phone at our own cost and once received they would allow us to reapply for the contract. Once the phone was returned we called for an update only to get a really obnoxious guy on the phone who basically said the phone you returned is a fake and we need the correct phone back! In so many words he accused us of stealing the correct phone and returning a fake! We have absolutely no leg to stand on or any proof that that was the phone we opened and took out of the bag they had sent us! They’ve been absolutely awful and we’ve had no support from them, we have basically been accused from the get go with no investigation into the courier service or anything! We have asked for the phone to be black listed and reported it to the police as stolen and even have a crime number. ID we are so disappointed in you as we have both been long standing customers and have recommended you to so many people and we’re treated like this. One of your advisors accused us from the get go without any proof and you’ve basically just shut us down without any investigation! We WILL be taking this further! What a disgusting company. My husband is now having to pay for a phone he never received… someone somewhere has clearly swapped or packed a FAKE IPhone which has been confirmed by ID! And have stolen our phone and we’re now expected to suffer because of it because you will not investigate the courier service?! That you choose you use! Absolutely shocking! Avoid at all costs!! After reading all other reviews I am not surprised at how we’ve been treated after looking at the way others have also been treated! The police also confirmed that this happens a lot?! Why are they not being investigated?!