My father died on the 6th of January 23, since then I have been in touch with you loads of times I have uploaded his death certificate and other information you asked for onto your system twice, the first time you said you couldn’t read it (nobody else has had trouble with it) and so I did it a second time and you still said you couldn’t read it. I then sent it by post And I’m continuing to be harassed by ID mobile who said they haven’t received that either. I don’t think anyone is doing any work there apart from chasing people for money they don’t owe which is all very upsetting.