Don’t bother. Cheap, yes. Customer service, the worst I have ever experienced. Online Live Chat is there preferred method of customer service. No ability to talk to a manager. Had a complaint about not receiving agreed welcome promotion. Raised issue in Nov 2023. 1)Nov - Spoke to customer service. Told me to send email to a wrong email address. 2)Nov - Live chat. Apologies made and goodwill offer made. I declined. I asked for £30. Was told most is £20. They will pass it to Complaint team. A response will be in 3 days. A LIE. 3)Dec - Spoke to advisor, promised to personally to call me back in 72hours. A LIE. 4)Feb - Spoke to advisor. Response will be in 72 hours A LIE. 5)Feb 9th. Internet is down. 6)Feb - received an email from them for me to call? 7)Feb - Over several days attempt to call them. Get through finally after 30min wait. Offer me my original request of £30 plus £1 for no internet on Feb 9th. I decline. I have wasted several hours on the phone, lied to several times, told false information to then be “offered” my original figure? 8)Feb - My complaint will be emailed to the CEO Team? They will respond up to 10 working days. 20/02/23 As a company Managers do not talk to customers. Live chat is their advertised method of communication. All in all the worst phone operator I have had the displeasure of using. The worst customer service experience I have endured. No I am not exaggerating. Any company may appear fine at face value. It is only until you raise an issue you see the true company. Remember that.