So I got the contract on the 6th April, received the phone on the 7th. 3 days later, the phone developed a fault. I contacted their customer services who told me to go to the Apple Store, they said there were so many faults they had to replace the phone. I informed ID Mobile that the phone was replaced when I made a complaint the next day about further issues. I spoke to their complaints department who agreed to give me the first month for free due to my issues. The next week I got a bill about my direct debit starting date and contacted them to ask why as I should be getting the first month free. They said there was nothing on their records about being given a month free and as I was still having issues with the second phone, I said I wanted to return and got a return code. I posted the phone off special delivery and they received it, I heard nothing so again I contacted them when I was on holiday. They said that the IMEI number didn't match and therefore the warehouse wouldn't accept the return. I said yes, and you know this as I told you and it's on the letter I received from your complaints department. When I got home I wrote to the complaints department again, letter received last Tuesday ( 30th April). Contacted them Wednesday, I was told someone would contact me within 48 hours and i have heard nothing. Contacted them today and they said someone would contact me within 24 hours, I could ring the complaints department they are open until 8. Guess what? They close at 6. They still have the phone, this has been dragging on for weeks and weeks where no one is listening. I even went to a Currys store and they took copies of the email from Apple showing the IMEI number that was changed. They said they didn't hear back either. I am so fed up, I can see them trying to take the payment this month and I have cancelled the direct debit already. Why is this so difficult to see that you have the evidence and you knew about the return, therefore close my account?! Absolutely shocking company with appalling customer service and communication. Save yourself a headache.