I was victim of sim fraud and my number taken over by a fraudster. They also requested a PAC code to transfer the number to their mobile. I managed to get hold of Idmobile before the number transfer was completed and the advisor assured me they put a stop to it. However, the next day I couldn't use my phone again so spoke to another advisor who was quite simply unsympathetic and rude who advised that the PAC transfer had gone through because they hadn't followed the process. So I'm left with no sim to use and a fraudster who had already managed to get my details and make a payment of £649 out of my bank and £1,200 off my card with my number. There was no urgency and I was told it would take 48 hours for the technical team to complete. 48 hours later and I'm told it will be another 24 hours. there was no suggestion on how so could use my phone, no offer of a sim card with credit on it so I could phone my bank and card companies. I'm still waiting for the technical team to fix the mess and get me my number back. I was told that an e mail had been sent from the complaints team and when I advised it hadn't been received I asked them to confirm the e mail address but they couldn't. So i provided my e mail address and the advisor said they would send the mail again, still nothing received. The stress, inconvenience and loss of earnings has been a strain on me (earnings because I work in incident management and I was meant to be in call this weekend and bank holiday) I asked to cancel my contract because of all this stress and they told me I would be charged £155. I'm at a loss for words how badly I've been treated and how little empathy or help they have offered. AVOID THIS COMPANY AT ALL COST