Existing customer. Ordered a new phone for next day delivery for my daughters birthday. Got a generic email saying I'd failed a credit check...I had not! Fearing identity theft I signed up with a credit reference agency who confirmed my rating was Excellent and that there was no credit check performed by iD Mobile anywhere near the date of my order. I relayed this info to iD Mobile via a webchat agent who confirmed that you can take out 2 contracts within a six month period so not sure why a second credit check was even necessary. They were unable to resolve so transferred me to the complaints department (before cheekily asking if I wanted to upgrade my existing contract). The complains department were equally unhelpful, when I suggested leaving them due to their poor service I was threatened with a hefty early termination fee. I left the conversation with the 2nd agent confirming that they were unable to resolve the issue and my daughter without the new phone I ordered for her birthday.