Awful company. Been desperately trying to 'give notice' on a contract that actually ended some time ago but can't. For context you have remember a particular pin number otherwise you're screwed! My son was 12 at the time, now 18, managed to forget the pin. So do a thing. I've written numerous letters to head office & the PO box address, have I had a response to all my letters!? Nope!!!! Plain ignorant imo, so currently stuck with a phone that isn't even used because the service is so crap If anyone has any advice on how to cancel or speak to an actual human within this joke of a company, my gratitude would be endless. If I could score zero stars here, I would!!