Ordered a new phone and SIM contact. Received and within 14 days changed my mind..... Returned the phone and everything cancelled. A few days later they take £900 from my bank account. Spoke to Carphonewarehouse who I ordered through....quicky the money was returned.....2 weeks later and they've taken £900 again....spoke to Carphonewarehouse who said it isn't anything their end so to contact ID mobile. ID apparently don't have a phone number! Love chatted with someone who said it would be investigated and would take 2-4 working days......now to most (and me) £900 isn't a small amount of money to go missing.....especially with a mortgage payment due soon. Still waiting to hear back despite it being 'escalated'.....disgusting practices and customer service!!! AVOID!!